Privacy Policy

Effective Date: August 25, 2026

Postal Life and Disability Plans (“Postal Life and Disability Plans,” “PLDP,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide through our website, forms, telephone communications, and text messaging services.

This Privacy Policy explains what information we collect, how we use it, when we may disclose it, and the choices available to you.

This Privacy Policy applies to information collected through https://postallifeanddisabilityplans.com/ and through communications related to our insurance products and services.

1. Information We Collect

Depending on how you interact with us, we may collect the following types of information:

Personal and Contact Information

This may include:

First and last name
Phone number
Email address
Mailing address
City, state, and ZIP code
Preferred contact times

Employment and Insurance Information

When you request information, a quote, or insurance coverage, we may collect information such as:

USPS employment status
Job title or position
Income information
Age or date of birth
Coverage interests and requested benefit amounts
Current insurance information
Information relating to a spouse, child, or other person you wish to cover
Other information necessary to provide quotes, determine available coverage options, or process an application

Health-Related Information

Certain forms may ask you to voluntarily provide information relevant to insurance eligibility or available coverage, such as:

General health status
Tobacco or smoking status
Existing health concerns
Other information relevant to the insurance products you are requesting

Providing information through a quote or inquiry form does not guarantee eligibility, approval, coverage, or issuance of an insurance policy.

Communications

We may collect and maintain records of communications with you, including:

Telephone calls
Text or SMS messages
Emails
Website form submissions
Requests for quotes or additional information
Customer service communications

Website and Device Information

When you visit our website, we or our service providers may automatically collect certain technical information, including:

IP address
Browser type
Device type
Operating system
Pages visited
Referring website
Date and time of visits
Website interaction and analytics information

We may use cookies and similar technologies to operate, secure, analyze, and improve our website.

2. How We Use Your Information

We may use information we collect to:

Respond to your inquiries
Provide insurance information and quotes
Assist with insurance applications
Determine which insurance products or coverage options may be available to you
Communicate with you about your inquiry, application, products, or services
Call, email, or text you when you have provided appropriate consent
Provide customer service
Process requests and maintain business records
Communicate with insurance carriers and other parties involved in providing requested insurance services
Improve our website, forms, marketing, and customer experience
Prevent fraud, misuse, or security incidents
Comply with legal, regulatory, and recordkeeping obligations

3. SMS and Text Messaging Privacy

If you provide your mobile phone number and consent to receive text messages, Postal Life and Disability Plans may send you text messages concerning your inquiry, quotes, insurance products, services, application, or related customer service communications.

SMS consent and mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

Information relating to your text messaging opt-in, including your mobile number and consent records, will not be sold or shared with third parties for their independent marketing or promotional purposes.

We may provide mobile information to service providers that assist us in operating our messaging program, such as our SMS platform provider, telecommunications providers, and other vendors necessary to deliver and manage text messages. These providers may use the information only as necessary to provide services on our behalf or as otherwise permitted by law.

We currently use Textline as a service provider to facilitate SMS communications.

Message frequency varies. Message and data rates may apply depending on your mobile carrier and plan.

You may opt out of receiving text messages at any time by replying STOP to a message from us. You may reply HELP for assistance.

You may also contact us directly regarding your communication preferences.

Opting out of text messages does not prevent you from contacting us through other available methods.

Consent to receive text messages is not a condition of purchasing any product or service.

4. How We May Share Information

We may disclose personal information when reasonably necessary to provide the services you request, including to:

Insurance companies and insurance-related service providers
Technology, website, hosting, form-processing, communications, and security providers
SMS and telecommunications service providers
Professional advisers and other vendors supporting our business operations
Government agencies, regulators, courts, or law enforcement when required by applicable law

We may also disclose information when reasonably necessary to protect our rights, prevent fraud, enforce agreements, or protect the safety and security of our customers, business, or website.

Again, SMS consent and mobile information will not be shared with third parties or affiliates for their marketing or promotional purposes.

5. Cookies and Analytics

Our website may use cookies, analytics technologies, and similar tools to understand how visitors use the website, maintain website functionality, improve performance, and measure marketing effectiveness.

Your browser may allow you to block or delete cookies. Disabling certain cookies may affect some website functionality.

6. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing requested services, maintaining appropriate business and consent records, complying with legal requirements, resolving disputes, and enforcing agreements.

Retention periods may vary depending on the type of information and applicable legal or business requirements.

7. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

However, no internet transmission, electronic communication, or data storage system can be guaranteed to be completely secure.

Please do not send highly sensitive information through SMS unless specifically requested through an appropriate secure process.

8. Your Choices and Privacy Rights

You may contact us to:

Update or correct information you have provided
Ask questions regarding our privacy practices
Request that we stop certain communications
Opt out of text messages
Request information regarding personal information we maintain about you, where applicable

Depending on the state in which you reside, you may have additional privacy rights under applicable law.

We may need to verify your identity before completing certain privacy-related requests.

9. Children’s Privacy

Our website and services are intended for adults seeking insurance information for themselves or eligible family members.

We do not knowingly solicit personal information directly from children under 13 through this website.

Information concerning children or grandchildren included in an insurance inquiry should be submitted only by a parent, guardian, or other authorized adult.

10. Third-Party Websites and Services

Our website may contain links to third-party websites or services.

We are not responsible for the privacy, security, content, or practices of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

11. Insurance and Government Affiliation

Postal Life and Disability Plans is a private insurance organization offering insurance-related products and services to eligible federal and postal employees and their families.

Postal Life and Disability Plans is not affiliated with the United States Postal Service or any other government agency.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, services, or applicable legal requirements.

When changes are made, the updated Privacy Policy will be posted on this page with a revised effective date.

13. Contact Us

If you have questions about this Privacy Policy or how your information is handled, you may contact:

Postal Life and Disability Plans

Website: https://postallifeanddisabilityplans.com/

Phone: 888-770-1287

Text: 314-916-8858

You may also contact us through the Contact page on our website.